PARKMARKR
Support
We're here to help
Check the troubleshooting tips below, or reach out and we'll get back to you.
Before you contact us
Troubleshooting
The app didn't detect my parking
- → Check that you drove through the entrance normally — brief stops or drive-throughs near the entrance can sometimes be skipped.
- → If you parked very recently after another session at the same carpark, there may be a cooldown active. Use the manual "At entrance" trigger from the home screen to bypass it.
- → Make sure Location permission is set to "Always" in your phone's settings for Parkmarkr.
- → You can always add a parking record manually using the "Add manually" button.
The wrong level was detected
- → Tap the thumb down button on the home screen and select "Wrong level" to correct it.
- → Confirming and correcting detections helps the app improve — try to do this after every session.
- → If wrong detections happen repeatedly, try re-running setup to refresh your carpark readings.
Setup won't save or a step shows as incomplete
- → Each step in setup must be fully completed. Steps shown in orange need to be redone.
- → If you changed a step (e.g. updated the level count), any steps that depend on it will need to be re-captured.
- → Make sure you've captured both the entrance reading and the calibration reading before trying to save.
Notifications are not appearing
- → Check that Notification permission is granted for Parkmarkr in your phone's settings.
- → On some Android devices, battery optimisation settings can block background notifications. Try disabling battery optimisation for Parkmarkr.
- → Make sure Do Not Disturb mode isn't silencing notifications.
Battery drains after parking
- → If your home is close to your carpark, the app can briefly activate background detection when you arrive home after parking.
- → Open the carpark setup flow (tap the settings icon on the home screen) and scroll to the Detection & Battery section.
- → Make sure Session cooldown is turned on. The default of 4 hours suits most people — reduce it only if you regularly park more than once a day.
- → If you need to park again before the cooldown ends, use the manual "At entrance" trigger from the home screen to start a session immediately without changing the setting.
The app says my device is not compatible
- → Parkmarkr requires specific hardware that is present in most modern smartphones.
- → Unfortunately, if your device is flagged as incompatible during setup, the app cannot work on that device. This cannot be resolved from within the app.
Still need help?
If the troubleshooting steps above didn't resolve your issue, get in touch. Include a brief description of the problem and what you've already tried, and we'll do our best to help.
Email SupportWe typically respond within 1–2 business days.